At Millies Wolfheart, we want your dog to be delighted with our products. This means that you can return or exchange products you are dissatisfied with providing that they are unopened, the outer packaging is undamaged and it is within 7 days of delivery.
As you cannot return items which you have started to use, we strongly advise you to try a sample bag before committing to a large bag.
When returning a product, it must be sent back to us intact and in its original packaging. Please note that seals must be unbroken and prints undamaged.
To exchange a product, return it to us with a note explaining why you are unhappy and tell us which other product you would like to swap it with. If there is a difference in cost, we will contact you to arrange a payment/refund of the difference plus a redelivery cost of £5.00
*If you want Millies Wolfheart to organise an exchange Please note that we will charge you an additional £21 for exchanging an unopened item which includes administration,the collection plus re-delivery costs.
To return a product (for exchange or otherwise) please send it along with your order reference number to:
Distribution and Customer Services,
Unit 2 Riparian Court,