Delivery information

UK excluding Highlands and Islands

Charges for UK mainland delivery are included in the stated product price.

Orders under 2kg will be sent via Royal Mail 3-5 working days. 

Orders over 2kg will be sent via DPD. A 1 hour delivery slot and interactive delivery will be provided via SMS or Email

For offshore deliveries we also use DPD. Delivery usually takes 3-5 working days.

A Next Working Day service is available for the UK mainland, excluding Highlands & Islands. Orders must be placed before 2pm for delivery the next working day

Next Working Day Orders Placed on Friday before 2pm will be dispatched for delivery on Monday.

Next Working Day Orders placed
 after 2pm on Friday will be dispatched on Monday for delivery Tuesday.


Next Working Day Orders Placed on Saturday or Sunday will be dispatched Monday for delivery Tuesday.

Please note: Millies wolfheart do not opperate on bank holidays.  Any next day order placed during this time will be dispatched on the next working day.

A Saturday and Sunday service is available for the UK mainland, excluding Highlands & Islands. Orders must be placed before 11am on Friday it is a premium service and costs £7 per 30kg.

In the rare event you do not receive your goods within the allocated delivery time, please inform us and we will contact the courier on your behalf. If the courier needs to investigate this may take upto 10 working days.

Important Customer Information

Millies Wolfheart always try to provide a hassle-free delivery.  If for some reason you need to alter the delivery date, please be advised that only a single change can be made via the DPD in-flight system.  Additional changes to the delivery date will result in the consignment being returned to the consignee.

It is also important to understand that by making changes to the delivery date or address using the DPD in-flight system yourself, you are accepting liability should any error occur.  In the event that you do need to make an amendment to your delivery details, Millies Wolfheart advise you to contact our customer service team for assistance.

Delivery Issues – Unusual Events

Millies Wolfheart use DPD as our courier and, together, we provide a hassle-free service when delivering your order.  If DPD are unable to deliver, or a delay is caused, due to unforeseen circumstances (such as; extreme weather conditions, road closures, traffic accidents, diversion due to public events etc.) then neither Millies Wolfheart or DPD will accept liability for the delay.  In these rare cases, an extension to our 3-5 working day delivery arrangement may be applied.

 UK Highlands and Islands

Orders under 2kg will be sent via Royal Mail 3-5 working days at no additional cost 

Northern Ireland, Southern Ireland, Channel Islands, Isle of Man, Scottish Highlands & Islands and Scilly Isles have addition postage costs of approximatly £7.00 per 30kg. Delivery time will is still 3-5 days and the courier used is DPD

See below for Highlands postcode classifications:
Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
For highlands and islands we also use DPD. Delivery usually takes 3-5 working days.

 

International delivery
We also use DPD for our International couriers, full tracking and updates are still available for the whole journey.